Cancellation & Refund Policy

Weekly Bookings (Pay-as-you-go)

• Sessions are payable in advance at the time of booking.

• Weekly bookings do not include a reserved slot; appointments are subject to availability at the time of booking.

• Cancellations made with at least 7 days’ notice will not be charged.

• Cancellations made with less than 7 days’ notice, missed sessions, or late arrivals of more than 15 minutes will be charged in full.

• In the case of a genuine emergency, charges may be reviewed on a case-by-case basis at the discretion of the therapist.

• If you do not contact your therapist within 48 hours of a missed session without prior notice, you may be discharged from therapy.

Block Bookings (Six Sessions)

• Block bookings must be paid for in full before the first session.

• A block of six sessions guarantees you a reserved weekly slot.

• Sessions must be used within 9 weeks of purchase unless otherwise agreed.

• If you cancel with at least 7 days’ notice, your session can be rescheduled within the block period.

• Cancellations with less than 7 days’ notice, missed sessions, or late arrivals of more than 15 minutes will be deducted from your block.

• Refunds are not offered for unused sessions once a block has begun, except in exceptional circumstances at the discretion of The Blue Lotus Practice.