Discounted hourly rates available for block bookings of six sessions.
Terms & Conditions
Welcome to The Blue Lotus Practice. By booking and attending sessions, you agree to the following terms and conditions. Please read carefully before starting therapy.
Nature of Service
Therapy at The Blue Lotus Practice is offered by qualified therapists who are members of professional bodies such as the BACP/UKCP.
Therapists are also working towards a Health and Care Professional Council (HCPC) registration and chartered status with the British Psychological Society (BPS).
Sessions are provided either online or in person (only by arrangement) and are not a substitute for medical treatment, psychiatric care, or emergency support.
Sessions and Fees
Standard session fees are agreed at the time of booking.
Sessions must be paid for in advance via our secure booking system (Cliniko).
We offer a limited number of concessionary rate slots (from £40) for those on benefits, seniors, and students (subject to availability).
Cancellations and Missed Sessions
At least 7 days’ notice is required to cancel or reschedule a session without charge.
Sessions cancelled with less than 7 days’ notice, or missed without notice, will be charged in full.
Exceptions may be made in the case of NHS hospital appointments (proof required) or emergencies, which will be reviewed on a case-by-case basis.
If you arrive more than 15 minutes late, the session will be cancelled and charged in full.
Holidays and Absences
Clients may take up to 5 holiday sessions per calendar year, with a maximum of 2 consecutive sessions.
Therapists will provide as much notice as possible of their own absences.
Confidentiality and Data
Sessions are confidential. Your therapist may discuss your work anonymously in supervision to ensure best practice.
Confidentiality may be broken if:
there is a serious risk of harm to you or others,
we are required by law to disclose information, or
your GP needs to be informed of significant risk to self.
Notes and records are stored securely in line with GDPR and our [Privacy Policy].
Communication
Communication outside of sessions is limited to practical matters such as scheduling or cancellations.
We may contact you by phone, text, voicemail, or email for administrative purposes.
Emergencies
The Blue Lotus Practice is not a crisis service.
If you are in immediate danger or unable to keep yourself safe, call 999 or go to your nearest A&E.
You can also contact Samaritans (116 123) or text SHOUT (85258) for 24/7 support.
Termination of Therapy
You may end therapy at any time by giving at least 7 days’ notice.
Your therapist may suggest ending therapy or referring you to another service if they believe your needs are beyond the scope of what can be offered.
Clients who do not contact their therapist within 48 hours of missing a session without notice may be discharged from the service.
Complaints
If you have a concern, please raise it with your therapist in the first instance.
If unresolved, you may contact The Blue Lotus Practice directly at [insert email].
Therapists are members of professional bodies (BACP/UKCP), and you may also contact these organisations if necessary.
Acceptance of Terms
By booking and attending sessions at The Blue Lotus Practice, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Policies
Here you can find The Blue Lotus Practice’s key policies, which outline how we work, how we protect your information, and how we keep our services safe and ethical. Please note that policies may be updated from time to time, so we encourage you to check back here for the most up-to-date version
➡️ Disclaimer
➡️ Complaints Policy & Procedure
➡️ Cancellation & Refund Policy
