Telehealth Policy

What is a Telehealth Video Appointment?

A Telehealth video appointment allows you to meet with your practitioner via secure video call instead of attending in person. It provides the same level of care in a more flexible and accessible way.

Preparing for Your Telehealth Session

Please ensure you have:

• A computer, tablet, or mobile phone with a camera and microphone

• A stable internet connection

• A private, quiet space where you feel comfortable speaking openly

• Somewhere to jot down notes during your session

• A supported browser (Chrome, Safari, Firefox, Edge) updated to the latest version

• (Optional) The Zoom app installed for the best experience

  • Mobile: Search for Zoom Cloud Meetings in the App Store / Google Play

  • Desktop: Visit zoom.us/download, select Zoom Client for Meetings, and follow the install steps

How to Join Your Telehealth Appointment

1. About 5 minutes before your session, click the link in your booking confirmation email.

2. Choose either:

   • Join with App – recommended for best quality

   • Join in Browser – if you prefer not to install the app

3. When prompted, allow your browser to access your camera and microphone.

   • If you encounter issues, please check your browser settings.

4. Wait for your practitioner to join the session.

Privacy and Security

• Our Telehealth sessions run through Zanda Health, which uses encrypted and secure platforms such as Zoom.

• Sessions are not recorded unless discussed and agreed in advance with both you and the Practice Director.

• Your personal and health information is always handled in line with The Blue Lotus Practice Privacy Policy and relevant laws.

Important Notes

• Telehealth is not suitable for all situations. If you are in crisis or require urgent help, please call 999 (UK) or your local emergency services immediately.

• By attending your session, you confirm your agreement with The Blue Lotus Practice Terms & Conditions and Privacy Policy.

✨ If you have questions about preparing for your session, please contact us before your appointment.