Policies

Here you can find The Blue Lotus Practice’s key policies, which outline how we work, how we protect client information, and how we keep our services safe and ethical. Please note that policies may be updated from time to time, so we encourage you to check back here for the most up-to-date version

Client-Facing Policies

Client-facing policies are the documents we share openly with clients to ensure transparency and build trust. These include our Privacy Policy, Cookies Policy, Disclaimer, Complaints Procedure, and Counselling Agreement. They are published on The Blue Lotus Practice website (linked in the footer via terms) and stored in Cliniko for clients to review and sign during intake.

➡️ Psychotherapy Agreement > On Cliniko > Settings > Patients tile > Patient form templates > Psychotherapy agreement Online/In-Person

➡️ Privacy Policy

➡️ Cookies Policy

➡️ Disclaimer

➡️ Complaints Policy & Procedure

➡️ Cancellation & Refund Policy

➡️ Equality & Diversity Statement

➡️ Accessibility Policy